Care and support plans

"I’d like to understand how my care and support will be planned."

About care and support plans

Do you want to continue living at home?

We know it’s important to keep your independence and stay living in your own home for as long as possible.

We’ve put together some great advice, along with details of many services and support groups that can help you with this.

As part of the process for assessing your care and support needs, we’ll help you create a care and support plan. This details all the things that you need to support your care needs. It helps you, your family, carers, friends, care professionals and any other people you work with to make the best use of your time together.

It could be for long-term support, or for a short time until you're feeling better after an illness or change.

How it works

There’s a process that we must follow before you can create your care and support plan.

  • Needs assessment


    You'll have a needs assessment so we can identify what:

    • your care needs are (often referred to as 'eligible needs')
    • kind of care and support you need.

    Find out about needs assessments

  • Care and support plan


    Your needs assessment will give us an idea of the care and support you need, and we’ll be able to estimate how much it will cost.

    The cost of your care and support is known as your ‘personal budget.’ You will not have your personal budget amount confirmed until your financial assessment has been carried out. You can, however, use the amount we estimate to put together a care and support plan - we’ll help you to do this.

    The plan will show us how you intend to use the money to meet your care needs, and will be used alongside your financial assessment to confirm your final personal budget amount.

    Learn how you’ll create a care and support plan

  • Financial assessment


    Once we have an idea of how much your personal budget will be, we can also carry out a financial assessment.

    This will look at your financial situation and work out if you can afford to pay anything towards your personal budget. Most people must contribute something towards their care, and some are required to pay the full amount.

    Find out more about financial assessments

  • Your final personal budget amount


    We'll look at your care and support plan to check we are happy with how you have planned to spend your personal budget. We’ll then approve it and confirm the final amount for your personal budget in writing.

    Read more about personal budgets and direct payments