Staying independent

Lifeline and response service

"I want to feel safe and independent at home."

About Lifeline

Lifeline is a personal alarm service designed to help people of all ages and abilities to live a more independent life.

Whether you are unsteady on your feet, are prone to fainting or have a care need or disability that makes it harder for you to live at home, when you subscribe to our Lifeline service you can relax knowing someone is always available if you need help.

Already a lifeline customer?

We're always available to make sure you receive the best possible service. If you have a concern with any of your Lifeline equipment - you can access free repairs and maintenance. You can also change or add to your subscription at any time.

How it works

The alarm is raised if you feel unwell, have fallen, or need other emergency help.

A Lifeline operator responds within seconds through a loudspeaker in your home.

They will assess the situation and take appropriate action to make sure you get the help you need.

Who can use our service

You can use our service if you:

  • are aged 18 or over
  • live independently at home or in a care home
  • are a resident of the East Riding of Yorkshire.

You may find it useful if you:

  • are older or frail

or you have:

  • a physical and/or learning disability
  • mental health issues, memory problems or dementia
  • a sensory impairment
  • a long-term health condition
  • poor mobility and/or are at risk of falling.

How to subscribe

  • What's included in your standard Lifeline subscription


    From just £14.50 a month, our standard subscription will give you everything you need to start using Lifeline. This includes an alarm pendant that you use to raise the alert when you need help, and the base unit that a Lifeline operator uses to talk to you and check that you are ok.

  • Add our responder service to your standard subscription


    If your loved ones live more than 45 minutes from your home or you’d like to make sure someone is always available to be with you in an emergency situation - add our responder service to your standard Lifeline subscription.

    From an extra £8 a month, one of our our highly-trained responders will come out to your home immediately and make sure you get all the help you need.

  • Enhance your standard subscription with add-ons


    Our extensive equipment catalogue means that you can tailor your standard Lifeline subscription to perfectly support your needs and improve your independence at home.

  • Organise your subscription


    If you think our Lifeline service may be right for you, the next step is to request your free, personal assessment.

    The assessment helps us to advise on the service that's right for you.

    Please note: you won't have to make any payments until your chosen products are installed at your home.

  • Enjoy free installation of your equipment


    Installation of all our equipment is free. We’ll also demonstrate how each piece of equipment works.

  • Relax and enjoy your independence


    Once your Lifeline equipment is installed - you’re covered. You can rest knowing there's always someone on hand if you need help.

    Each piece of equipment comes with free maintenance, so all you need to do is contact us if something isn’t working as expected.