Staying independent

Lifeline and response service

"I want to feel safe and independent at home."

3 - Equipment add-ons

You'll receive a base unit and an alarm pendant as standard with your Lifeline subscription.

We understand that your personal situation may mean you need a little extra help to maintain your independence in your home environment.

We have a range of equipment add-ons that can be added to your Lifeline subscription for a small, extra monthly cost.

Please note: all prices given are:

  • exclusive of VAT. This is because most of our customers will qualify for VAT free prices
  • subject to change. From time to time our suppliers may update their prices based on availability. We reserve the right to adjust equipment prices when we provide your quote.

Personal monitors and sensors

These personal sensors and monitors are designed to help you manage your care and support needs. They can be added to your Lifeline subscription for a small, extra monthly cost.

From 5p per day Fall detector
  • Detects a fall
  • Linked to our Lifeline operators
From £1.50 per month
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Fall detector

About this product

The ivi Intelligent Pendant is a small, discreet, lightweight device that can be worn:

  • around your neck - using the adjustable length neck cord with safety break links
  • on your chest or waist - just clip it to your clothing, such as a pocket or belt.

It is water resistant so there is no need to remove it when you use the sink, shower or bath.

The device monitors your movement and can detect when you have fallen.

How it works

If you are wearing the fall detector, it will know if you fall by the change in your activity and send a signal to the base unit.

This will alert a Lifeline operator who will call, check if you are ok and get you the help you need. They may:

  • contact the emergency services
  • call your emergency contact

If you are subscribed to the responder service, the Lifeline operator may send a trained responder who:

  • will provide on-site help
  • request the emergency services to attend (if required) and stay with you when they arrive
  • make sure you are safe and comfortable before they leave.

You can also press the alert button if you need emergency help, such as if you feel dizzy and are likely to fall. The button is easy to use and suitable for people with visual impairments and/or limited dexterity

Who this may benefit

The fall detector will benefit you if you:

  • are afraid of falling
  • suffer with dizziness
  • are prone to seizures
  • frequently faint.
From 26p per day Bed and chair occupancy sensors
  • Monitors your movements
  • Detects unexpected behaviour
From £8 per month
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Bed and chair occupancy sensors

About this product

Occupancy sensors are pressure pads that you can use on your regular chair and/or your bed.

Each pad is programmed to know when you usually spend time on that piece of furniture and will raise the alarm if it detects something unexpected.

Please note: these pads are not suitable for hospital beds or air flow mattresses.

How it works

Bed sensor

If you are using a sensor on your bed, you’ll have a pressure pad placed on or under your mattress (depending on what is suitable for your bed type). The pad will be programmed to know what time you go to bed and what time you get up. It will monitor your presence on the pad to make sure it is as expected.

If you leave the bed at a time that it would expect you to be in it, for example to visit the bathroom, if you do not return within a set timeframe the sensor will send a signal to the base unit.

A Lifeline operator will then call you and:

  • ask you about the situation to make sure you are ok
  • contact either your carer or chosen contact (whichever you prefer).
Chair sensor

If you are using a chair sensor, it works in the same way. The pressure pad on your chair will monitor when you are, and are not, sitting on the chair and raise an alert if it detects unusual activity.

Who this may benefit

A bed or a chair occupancy sensor may be useful to you if you have restricted movement because you have:

  • recently been discharged from hospital
  • have a physical disability and/or mobility issues.
From 11.5p per day Enuresis sensor
  • Detects moisture
  • Helps your carer
From £3.50 per month
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Enuresis sensor

About this product

Placed between the mattress and your bed sheet, the enuresis sensor will detect moisture as soon as it occurs and raise the alarm that you need help.

How it works

As soon as the sensor detects moisture, it sends a signal to your base unit.

The base unit can be programmed to either:

  • send a message to your carer’s mobile phone, if they are in your home with you
  • alert one of our Lifeline operators who will call you, assess the situation and get you the help you need.

Who this may benefit

This sensor is for anyone who experiences involuntary urination or incontinence. It is useful to:

  • reduce the need for frequent checks by the carer
  • help your carer to respond quickly and discreetly if there is an incident
  • improve hygiene
  • lessen the likelihood of skin damage, macerations, dermatitis, and infection caused by prolonged exposure to urine.
From 26p per day Epilepsy sensor
  • Monitors you in bed
  • Detects seizures while you sleep
From £8 per month
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Epilepsy sensor

About this product

The epilepsy sensor is a pressure pad that goes under your mattress and will monitor your activity while you are asleep in bed.

How it works

If you have a seizure while you are asleep, the epilepsy sensor will detect these movements and send a signal to your base unit.

The base unit can be programmed to either:

  • send a message to your carer’s mobile phone, if they are in your home with you
  • alert one of our Lifeline operators who will call you, assess the situation and get you the help you need.

Who this may benefit

This sensor is specially designed for people who:

  • have epilepsy
  • are at risk of having tonic-clonic seizures.

Keep safe in your home

We have a range of monitors and sensors available to add to your home. These are designed to keep you safe while you are at home, and some also protect your home while you are out.

From 3p per day Monitored smoke alarm
  • Detects smoke in your home
  • Alerts our Lifeline operators
From £1 per month
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Monitored smoke alarm

About this product

This smoke alarm quickly responds to smoke within your home and raises an alarm.

Usually fitted on a hall ceiling, it is wireless, so it is easy and straightforward to install with minimal disruption to your home.

It is powered by a long life 10 year battery.

How it works

When the smoke alarm detects smoke, it raises 2 alarms:

  • first alarm: sounds within your home to alert you that there is an emergency
  • second alarm: is raised with our response team when the smoke alarm sends a signal to your base unit.

One of our Lifeline operators will call you immediately through your base unit to make sure you are safe and well. They will also assess the situation and call for any help you may need.

When the alarm sounds, if you are not at home, or you do not reply to our call, we’ll call the fire brigade to attend your home. If you have a key safe, we’ll also tell them the code so they can gain access your home.

Please note: the fire brigade will only enter your property if there is a fire.

Who this may benefit

A monitored smoke alarm is a great option if you:

  • have memory problems and could forget about household appliances you have left on, or an unattended cigarette (if you smoke)
  • have difficulty reacting in an emergency or are unable to leave the home without help.
From 5p per day Carbon monoxide detector alarm
  • Detects carbon monoxide
  • Keeps you safe in your home
From £1.50 per month
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Carbon monoxide detector alarm

About this product

This is a wireless indoor sensor that detects carbon monoxide in your home.

Carbon monoxide is a lethal gas that is emitted from faulty appliances, such as boilers, cookers or fires. It has no taste, smell or colour so it is difficult to know it is there without a sensor.

How it works

The carbon monoxide sensor will react when it senses carbon monoxide in your home by sending an instant signal to your base unit. This raises an alarm call to our response team.

A Lifeline operator will call you immediately and take appropriate action to make sure you are safe and the situation is under control. This may include calling the relevant emergency services.

Who this may benefit

A carbon monoxide alarm is a good idea if you have gas or solid fuel appliances within your home as these can give off carbon monoxide.

From 3p per day Heat detector
  • Detects if temperatures are to high
  • Provide early warning of fire
From £1 per month
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Heat detector

About this product

This is a wireless, indoor sensor that is fitted to the ceiling. If it detects a potential fire in the home, it raises an alarm.

How it works

The sensor monitors the temperature of your home and sends a signal to your base unit if it rises to 58 degrees celsius.

If there is a sudden rise in temperature, this could mean that:

  • you have left an appliance switched on, such as a cooker
  • there is a fire in your home.

An alarm will sound in your home, and at the same time, an alert is sent to a Lifeline operator. They contact you to check for fire or ask you about appliances you have been using and take appropriate action.

Who this may benefit

A heat detector would be good if you:

  • may not notice changes in temperature
  • have memory problems and could forget about appliances you have left on, or an unattended cigarette (if you smoke).
From 3p per day Flood detector
  • Provides a flood warning
  • Useful for people with a memory condition
From £1 per month
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Flood detector

About this product

The flood detector is a small, round indoor sensor that gives you an early warning of potential flooding in the home caused by:

  • a blocked or faulty sink or toilet
  • taps left on unattended
  • water leaks from burst water or heating pipes.

The sensor is wireless and runs on a non-replaceable battery that lasts up to 5 years.

It is usually installed under a sink, near a bath or by a toilet.

How it works

If water makes contact with the detector, it triggers 2 alarms:

  • first alarm: sounds within your home to alert you that there is an emergency
  • second alarm: signal is automatically sent via your base unit to our response team.

A Lifeline operator will call you and once they have identified what has caused the alarm to sound, they will help you to address the situation and/or call your emergency contacts.

Who this may benefit

This is a great solution for anyone who has a condition that affects their memory, such as dementia.

From 3p per day Movement detector
  • Detects unexpected movement
  • Identifies unusual activity
From £1 per month
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Movement detector

About this product

A movement detector is a wireless sensor that can be fitted to any wall within your home (without the need for screw fixings).

It is used to monitor lack of movement within the room it is fitted, which could mean that you have fallen and are unable to move.

The detector is also useful to detect unexpected movement, such as in the middle of the night or when you are away from the house. This could mean you have an intruder in your home.

How it works

If the sensor detects that there is unexpected movement in your home, or an unusual period of inactivity, it will send a signal to your base unit. This alerts our response team.

If unexpected movement is believed to be an intruder, the Lifeline operator will contact your emergency contact and/or any relevant emergency service.

If there is a period of inactivity, a Lifeline operator will call you to check if you have fallen and stay on the line with you until the appropriate emergency team arrive.

Who this may benefit

The movement detector is useful for people who are likely to:

  • faint and/or fall
  • have a seizure
  • wander and/or leave the home unexpectedly.

Entry and exit points

From 3p per day Property exit monitor
  • Raises an alert if someone opens the door
  • Perfect for people who are prone to wandering
From £1 per month
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Property exit monitor

About this product

A property exit monitor is a sensor that can be installed on an internal or external door to raise an alert if someone has opened the door.

How it works

When someone opens the door, a signal is sent to your base unit, and a Lifeline operator is alerted. They will then call you via the base unit to check that you are ok.

If you do not answer, they may:

Who this may benefit

This sensor is useful if you are prone to wandering because you:

  • have a health condition, such as dementia or Alzheimer’s
  • are vulnerable or living with a disability.
From 3p per day Bogus caller alarm
  • A discreet button
  • Support with unwanted visitors
From £1 per month
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Bogus caller alarm

About this product

Fixed by your front door, the bogus caller alarm is a discreet button that you can press if you have a visitor you do not recognise.

It can also be used to get assistance, if for example, you fall by the front door.

How it works

When you press the button, a signal is sent to your base unit.

A Lifeline operator will call you to check the situation and provide help and support, such as calling the police.

Who this may benefit

The bogus caller alarm is great if you:

  • live in an area where you don’t feel safe opening the door
  • are worried about falling by the door
  • have ever been, or are concerned that you may become, a victim of domestic violence.
Key safe
  • Allows access to your home in an emergency
  • Police approved
From £68 each
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Key safe

About this product

This is a small, strong metal box where a set of keys to your home can be kept. It has a key pad and can be opened using a combination code.

It is the most secure method to provide access to your home keys so that carers, relatives or friends are able to gain access in a time of need. This could be, for example, if you have fallen and you are unable to open the door.

Our key safe:

  • is fitted by our accredited key safe technician to the supplier’s recommended standards
  • is certified to LPS 1175 standards - this means it meets recognised security standards and is approved by the police
  • does not invalidate your home contents insurance
  • comes with a 5-year guarantee.

It will be fitted on the outside of your property on a solid brick or concrete wall. Where possible we’ll place it in a position where it cannot be seen by passers by.

How it works

When someone needs to gain access to your property, they’ll take the cover off your key safe and enter your combination code to retrieve your home keys.

All key safes are supplied un-coded. You must set the code yourself. It is recommended that this is between 5 and 7 digits.

Please note: you must make sure you do not keep a key in the other side of your entry door as this will stop people being able to access it from the outside.

Who this may benefit

The key safe is useful if you:

  • have regular visitors, such as carers and family, who need to access your home, and you struggle with mobility so you are unable to answer the door
  • are prone to falling, seizures or other emergencies where someone would need to access your home themselves.

Make your products wireless

Some of the products you can add to your subscription require a universal sensor for them to connect wirelessly with your base unit.

From 26p per day Universal sensor
  • Required for most add-on products
  • Makes wired devices wireless
From £1.50 per month
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Universal sensor

About this product

The universal sensor is a small box that can be fastened to a wall in your home with either sticky pads, velcro or screw fixings (our installation team will use the most appropriate method).

It is powered by a replaceable 5-year battery.

The purpose of the universal sensor is to connect any hard-wired equipment you add to your subscription to your base unit, and removes the need for extra wiring and installation in your home.

How it works

During installation, any hard wired devices you have as part of your subscription will be programmed into your universal sensor.

When you raise the alarm from any of those devices, they will send an alert to the universal sensor.

The sensor immediately relays the alert wirelessly to your base unit. Depending on the equipment attached, the resource team will then take appropriate action. This may be to call you, or notify your carer or emergency contacts.

Who this may benefit

You will need a universal sensor with the following add-on equipment: