Financial assessment

"I'd like to know how you work out what I need to pay towards my care."

Financial assessments explained

Do you want to continue living at home?

We know it's important to stay as independent for as long as possible, in your own home.

Most people must pay something towards the care services they receive from us. Once you have had a needs assessment and it has identified that you have a care need, if you would like to know if we can help with the cost of our services, we’ll complete a financial assessment with you.

This will help us work out how much you can afford to pay towards your care.

We do this by looking at your:

  • income, such as pensions and benefits
  • assets, such as savings, investments, property and land.

If you have a partner, we will not look at their income or assets as part of your financial assessment.

Types of assessment

There are three types of assessment. The assessment you are having will determine the type of information you’ll need to show us:

Your appointment

Shortly after your needs assessment, we will contact you to arrange an appointment for your financial assessment and confirm:

  • the type of financial assessment you are having
  • when and where this will take place
  • what information you will be expected to provide at the assessment.

Financial assessments are usually carried out over the telephone.

If you don’t want a financial assessment

You don’t have to have a financial assessment, or tell us about your financial circumstances, but without this we can not make a decision about how much you must contribute to your care. Instead we will assume you can pay for the full cost of your care and we will charge you that amount.

Find out more about paying for your own care.

COVID-19 info

Due to the COVID-19 pandemic, we will carry out assessments using an online chat facility, such as Microsoft Teams or WhatsApp.

If we need to visit your home: we will carry out a COVID-19 risk assessment and anyone visiting you will take a lateral flow test before they arrive.

At your home: they will observe social distancing rules and wear appropriate PPE (personal protective equipment), including a face covering.