Staying independent

Lifeline and response service

"I want to feel safe and independent at home."

4 - Payments and pricing

During your personal assessment we'll discuss and agree whether you'd like to add the responder service or any equipment add-ons to your subscription.

We'll also ask you to confirm:

You'll then receive a quote showing the full cost of your subscription and a breakdown of the products you have chosen. Read how our pricing works.

Please note: you do not need to pay anything until your base unit, and any equipment add-ons, have been installed.

How pricing works

All Lifeline subscriptions start with the fee of our standard Lifeline service.

Then you’ll pay an extra amount on top of this for any products you choose to personalise your service for your care needs.

For example, if you decided to add the responder service and a fall detector to your subscription, your monthly subscription fee would be calculated as follows:

Standard Lifeline service (£20.63)

+ Responder service (£9.67)

+ Fall detector (£1.50)

Total monthly subscription = £31.80

Please note: prices are based on qualifying for VAT free prices.

How often you'll pay

You can choose to pay your subscription fee:

  • each month (most popular option)
  • every 4 months
  • every 6 months
  • each year.

Payment is taken in advance for the upcoming chosen period.

How to pay

Direct Debit

The safest and most convenient way to pay your Lifeline subscription is by Direct Debit.

If you decide to pay by Direct Debit, we'll ask you to complete a Direct Debit mandate (and provide your bank account details) at the end of your installation appointment.

Alternative ways to pay

You can also ask us to send you a bill for your Lifeline subscription.

You'll receive your first bill shortly after the installation of your products. This will cover the period up to the end of March. You'll then receive a yearly bill each April.

The bill will state how much you'll need to pay and when. This will be based on what you have told us about how often you'd like to pay.

You can pay your bill by any of the following methods:

Online via the council website

You can make a payment through our secure online payment service via the East Riding of Yorkshire website at any time.

To make an online payment, you'll need:

  • the invoice number on your bill
  • your name and address details, including postcode
  • the amount you wish to pay
  • a debit or credit card.


  • select the button below
  • choose Sundry invoices from the list of payment services.


You can pay any day or time via our automated telephone line.

To make a telephone payment, you'll need:

  • the invoice number on your bill
  • the amount you wish to pay
  • a debit or credit card.



You can pay your bill free of charge at any PayPoint outlet. PayPoint outlets are normally found in places, such as shops and garages - just look out for the PayPoint logo on the front of the building.

Find your nearest PayPoint outlet on the PayPoint website

You'll just need to take your barcoded bill with you. The PayPoint assistant does not have access to account information so you will need to tell them how much much you want to pay.

You can pay by:

  • cash
  • credit or debit card
  • cheque

You should allow 4 working days for the payment to reach your account and remember to keep your receipt as proof that you have paid.

Don't have a copy of your bill? Contact us to request a copy:

VAT free prices

The prices shown on this website do not include the standard 20 per cent VAT charge. This is because VAT relief is available on our products and services if you qualify.

VAT relief for disabled people

You may not need to pay VAT on your subscription plan, and any product add-ons, if you have a:

  • chronic or ongoing medical condition requiring treatment or medication
  • physical or mental impairment
  • terminal illness.

Your condition must last longer than 3 months for you to qualify.

View our list of qualifying conditions.

Qualifying conditions

Here are some examples of the conditions that would qualify for VAT relief:

  • Hypertension
  • Osteoporosis
  • Arthritis
  • Asthma
  • Cancer
  • Chronic Bronchitis
  • Blindness
  • Diabetes
  • Kidney Disease
  • Paget's Disease of the Bone
  • Stroke
  • Glaucoma
  • Heart Disease
  • Angina
  • Parkinson's Disease
  • Motor Neurone Disease
  • Cystic Fibrosis
  • Epilepsy
  • Dementia
  • Multiple Sclerosis
  • Deafness
  • Deep Vein Thrombosis
  • Emphysema
  • Cardiovascular Disease

This is not an exhaustive list.

What you need to show us

We will ask for proof that you qualify for VAT relief. This may be a:

  • document from your GP, or another health professional, that shows your health condition
  • signed declaration from you that you qualify.

If you do not qualify for VAT relief

If you don't qualify for VAT free prices, you'll need to pay 20 per cent extra on top of the price shown.

For example, the price for our standard Lifeline service would be calculated as follows:

Standard Lifeline service (£20.63)

+ 20% VAT (£4.13)

Total subscription cost = £24.76

More information about VAT relief

You can find out more about VAT relief for disabled people on the GOV.UK website.

You can also contact our Lifeline team with any questions you may have about qualifying conditions. Please get in touch by either of the following methods: