Care and support

"I want to find out how to get the help and support I need."

Your care and support plan

Do you want to continue living at home?

We know it's important to stay as independent for as long as possible, in your own home.

Following a needs assessment, we will create you a care and support plan.

This is a detailed plan to help you, your family, carers, friends and the professionals and other people you work with make the best use of your time together.

It could be for long term support, or for a short time until you're feeling better after an illness or change.

Creating your care and support plan

  • Step 1 - Your appointment


    Your care and support plan is discussed at your needs assessment appointment and it may be recorded at that time too. Alternatively, we may leave information with you to read over and formalise your plan at a later date.

    In that situation, we’ll make you an appointment for our adult social care worker to meet with you and record your care and support plan. We normally visit you at your home, or a venue of your choice.

  • Step 2 - At your appointment


    We’ll discuss the following topic areas:

    • your personal goals
    • what you want to achieve on a day to day basis
    • services we provide that could help you
    • local support available from community groups, charities and volunteer helpers.
    Living well

    Your plan could include ways to help you stay independent and do the things you enjoy. This could be:

    • adapted equipment to make daily tasks easier
    • supporting you to get out and about, such as to do your shopping or doing things outside of your home
    • learning new skills, such as using computers and social media so you can communicate better with your support network
    • help to join local groups, such as arts and crafts sessions, book clubs or coffee chats.

    You could also consider things you could do to try and reduce your needs from getting worse, like eating for good health or staying active.

    Safety around your home

    To help you stay safe at home, we might suggest useful equipment such as personal safety alarms, adjustable beds or other mobility equipment. You might also need home adaptations, such as ramps, stair lifts or wider doorways. Read about aids, equipment and adaptations for your home.

    Care in your home

    Your assessment might show that you need a care worker to support you with things like:

    • washing and dressing
    • using the toilet
    • preparing meals
    • taking medication.

    Take a look at how you can stay safe in your home and continue to look after yourself.

    Moving to a new home

    If you are finding it difficult to manage in your own home, or would prefer to move somewhere more suitable for your current or future needs, we can help you find the accommodation that works best for you. There are various options, such as supported housing or residential care homes.

  • Step 3 - Review and approval


    Once your care and support package has been recorded and signed by you, a senior social worker or team manager will review and approve it.

    Your adult social care worker will then contact you to let you know it has been approved. A copy of the plan will be given to anyone involved in your care, such as your carer or doctor.

    Please note: the information that you provide in your care and support plan is confidential. We will need your permission before we can share it with anyone.

Keeping your plan in line with your needs

Reviewing your plan

We understand that your care and support needs may change over time, so we'll invite you to the following:

6 week review

This initial review is to make sure that all your needs have been met and everything in the plan is going well.

1 year review

We'll contact you around a year later to check your care and support plan is still meeting your needs.

At this appointment it is important to let us know if anything has changed so we can adapt the care and support you receive as relevant.

You will have a review each year while we are providing your care.

Bringing someone with you

You can ask someone else to attend these reviews with you, such as a:

  • member of your family
  • representative from school or college
  • personal assistant who supports you
  • care provider.

If you don’t know someone who can help, you can ask us to arrange for an independent advocate to support you.

An independent advocate is a trained professional who can help get your opinions heard. Learn more about advocates.

What to do if something changes

If your needs change before your yearly review, or you feel that your care and support plan isn’t meeting your needs, you can request a review at any time.

To request a review, speak to your adult social care worker.

COVID-19 information

Due to the COVID-19 pandemic, we will carry out assessments using an online chat facility, such as Microsoft Teams.

If we need to visit your home: we will carry out a COVID-19 risk assessment and anyone visiting you will take a lateral flow test before they arrive.

At your home: they will observe social distancing rules and wear appropriate PPE (personal protective equipment), including a face covering.